The Auto-Attendant provides enterprises with a powerful and flexible tool to field inbound calls and deliver them to the intended destination through interactions with the caller.

The Auto-Attendant is an integral part of the AVAD's product offering and does not require an external third-party system. The Auto-Attendant is generally the first message a caller hears when they dial your company's main phone number.

The Auto-Attendant controls how calls are routed within your organization.

The Hunt Group service allows processing of a high volume of calls to a single phone number by distributing the incoming calls to multiple users according to a hunting policy.

Based on the chosen policy, an incoming call hunts for an idle user in the group to terminate the call to that user. When a hunt group is created, the users are provisioned in an ordered list.

The hunting process essentially determines how to process that list to find an idle user where to terminate the call.

This web-based service enables a user (for example, a receptionist) to monitor a configurable set of users in their business group.

The Attendant Console service provides critical call detail and group member status for effective attendant call routing. Entirely web-based, this service surpasses legacy PBX consoles and seamlessly combines with other AVAD applications, such as Auto Attendant, for enhanced attendant solutions.

Paging through the phone sets. This service can be configured in zones so that only certain area will hear the page. Paging can be configured to work across physical locations.

A fully functional phone with unlimited local and long distance calling. Used for conference rooms, break rooms & reception areas. No voicemail account or direct dial number are assigned.

AVAD VoIP provides support for call centers, allowing business agents to receive incoming calls from a central phone number. Using this service a business can establish technical assistance lines, customer support numbers, or order-taking centers.

Multiple call centers can be supported per business. Incoming calls to a call center are presented to the next available agent. AVAD VoIP also supports SiP dialers for outbound campaigns.

AVAD VoIP provides support for call centers, allowing business agents to receive incoming calls from a central phone number.

Using this service a business can establish technical assistance lines, customer support numbers, or order-taking centers. Multiple call centers can be supported per business. Incoming calls to a call center are presented to the next available agent.

AVAD VoIP also supports SiP dialers for outbound campaigns.

A premium user that has additional licensing that enables a user to be a member of a call center and be an agent in that call center.

A Call Center Agent can be an agent for multiple call centers. Call center Agents do not have to be in the same physic location.

The CommPilot Group web portal provides the group administrator with a web interface that allows for viewing, provisioning and configuring the resources of a group.

The Call Park service allows a user to suspend a call for an extended period of time. During this time, the user can freely make and receive other calls and invoke other features without limitation. When ready, the user can retrieve the parked call from any extension.

Call Pickup allows users to answer any ringing line within their call-pickup group. A call-pickup group is defined by the administrator and is a subset of the users in the group that can pick up each other’s call.

This service allows the group administrator to define a default group Calling Line ID (CLID). The default group CLID is made up of: Name – The name of the group (truncated to 15 characters). Number – A valid phone number authorized to the group, also known as direct-inward dialing (DID).

The default group number applies to all external calls made by non-DID users (also known as extension-only users).

For users with their own DID, the administrator can select whether the default group name and/or number should override the users’ own name and number.

This service provides calling name delivery to its users by retrieving the calling name from a PSTN-hosted database through an SS7-enabled network element like a softswitch

The configurable extension dialing service allows the users of a group to call one another using abbreviated dialing.

The abbreviated digit string ranges from two to six digits in length, and is set to the last n12 digits of the user’s phone number by default. The group administrator can change the default extension to any other value that is not already in use by another member of the group.

Once assigned, users’ extensions can be used for dialing and for more intra-group routing application that require a phone number (for example, call forwarding, simultaneous ringing, speed dial, and so on).

Directed Call Pickup with Barge-in (DPUBI) allows users to dial a feature access code (FAC) followed by an extension to pickup (answer) a call directed to another user in the same customer group, or barge-in on the call if the call was already answered. When a barge-in occurs, a three-way call is established between the parties with the DPUBI user as the controller.

This service enables users to dial extensions to call other members of their business group regardless of location.

You can keep your existing extension scheme or create an entirely new one.

This service allows an administrator to set up and maintain an audio or video source that can be broadcasted to held parties in various scenarios (Call Park, Call Hold, and Call Centers).

The CommPilot Call Manager provides the user with directories that can be used to make outgoing calls and obtain information on parties. These directories include:

Group – The user can browse a list of other members of the group and call them directly from the list. Furthermore, the user can print the group directory in summary or detailed format directly from the CommPilot Call Manager.

Personal – The user can create and maintain a list of personal contacts and call them directly from the list.

Call Logs – The user has access to a log of the last calls dialed, received and missed and can call them directly from the list.

The Voice Portal provides an interactive voice response (IVR) application that can be called by members of the group from any phone to manage their services and voice mailbox, or to change their pass code.

The group administrator can also use the Voice Portal to record new greetings for a group’s auto attendants.