Business Calling Plans

The Premium Direct Dial Line Service is AVAD's most comprehensive package.

This package includes a private direct dial number, unlimited local and long distance calling to the United States and Canada, auto-attendant & Hunt Group routing, voicemail, voicemail to e-mail plus all of the features listed below.

The Advanced Direct Dial Line Service is just like AVAD's Premium Direct Dial Service with a few less features.

This package includes a private direct dial number, unlimited local and long distance calling to the United States and Canada, auto-attendant & Hunt Group routing, voicemail, voicemail to e-mail plus all of the features listed below.

The Advanced Extension Line Service has all the features of AVAD's Advanced Direct Dial service with the exception that this Calling Plan does not come with a private Direct Dial line.

This package includes, unlimited local and long distance calling to the United States and Canada, auto-attendant & Hunt Group routing, voicemail, voicemail to e-mail plus all of the features listed below.

The Low Usage Extension is perfect for conference rooms, reception areas and break rooms. This calling plan offers unlimited local and long distance calling to the United States and Canada. Plus the following features.

AVAD's Fax Line Service works with your traditional fax machine. This service requires a fax adapter.

AVAD can provide toll free numbers. The charge per-minute varies from 3 cents to 5 cents per minute.

A user with an extension and a voicemail account. This user is part of the company phone system. Calls can be transferred to this extension from any phone within your organization. Users can retrieve voicemail messages internally and from any outside phone.

Voicemails are converted to a .wav file and sent via e-mail.

This service enables a user to reject calls from anonymous parties who have explicitly restricted their identity. By activating the service, callers who have restricted their identity are informed that the user is not accepting calls from restricted callers. The user’s phone does not ring and the user does not see or hear any indication of the attempted call. This service does not apply to calls from within a group.

The Automatic Callback (ACB) service allows users to monitor a busy party and automatically establish a call when the busy party becomes idle.

Upon reaching a valid ACB busy condition, the user hears an announcement asking if they would like to monitor the line and be called back when it is idle. To activate ACB the subscriber enters the digit prompted for then goes on hook. As soon as the called party becomes idle again, ACB attempts to re-establish the call between the subscriber and the previous busy party.

The ACB service can only be activated against a destination within the same group. ACB is authorized and provisioned as a subscriber service, and can be enabled and disabled by the subscriber

.

This service allows the users to disable Call Waiting for the next or current call.

This service enables a user to automatically redirect incoming calls to another destination. In addition to the basic call forwarding option Vonage offers Compu-Techs enhances this feature by allowing for specific call forwarding rules and numbers.

Call Forwarding Always: This will redirect all inbound calls to another destination.

Call Forwarding Busy: This service enables a user to redirect incoming calls to another destination when the user is busy.

Call Forwarding No Answer: This service enables a user to redirect incoming calls to another destination when the user does not answer within a specified number of rings.

Call Forwarding Selective: This service enables a user to define criteria that causes certain incoming calls to be redirected to user specified destinations.

Call Forwarding Remote Access: This service allows a user to activate, deactivate, and program the Call Forwarding Always service through an interactive voice response interface from any phone.

This service allows users can also select whether a ring splash should be played when a call has been forwarded.

When the service is active, a reminder indicator is set on the user’s CommPilot Call Manager. Furthermore, a ring splash (500 ms ring burst) is applied to the user’s device each time a call is forwarded.

Call Forwarding Selective provides the capability to forward calls intended for a user to another destination when the incoming call matches pre-specified criteria. If the incoming call does not match any of the criteria, normal call handling applies.

The criteria include:

A list of up to 12 phone numbers or digit patterns (for example, 514* which would set a rule for all phone numbers with an area code of 514)

A time of day range - Specific days of the week The criteria can be combined within predicates (for example, incoming call from this number and within business hours and during work week).

Multiple predicates can be defined and the call is forwarded when at least one of the predicates is met. The user can associate a different destination with each predicate, or use the same destination for all predicates.

This service allows users to place a call on hold until either party disconnects. With AVAD IP PBX you only need to push the hold button to place a call on hold. No hassling with or having to remember feature codes.

Additionally, AVAD IP PBX offers multiple services to enhance the hold feature such as Music on Hold and Customer Care.

Calling Line ID Blocking is used to block or allow the delivery of a user’s identity (both name and number) to a called party. When active, calls made by the user to parties outside of the group have the presentation of their identity (name and number) blocked.

The blocking is achieved by setting the presentation indicator associated with the calling party number to “private”, which prevents the user’s identity from being presented to the called party’s device.

This service is a terminating service that delivers the identity of the calling party to the user via the CommPilot Call Manager and device (if capable).

This service provides calling name delivery to its users by retrieving the calling name from a PSTN-hosted database through an SS7-enabled network element like a softswitch.

This service enables a user to define criteria that causes certain incoming calls to trigger an e-mail notification to a user-specified address. When an incoming call matches pre-defined criteria, this service sends an e-mail with information about the caller to a user-configurable address.

The criteria include:

A list of up to 12 phone numbers or digit patterns (for example, 514*)

A time of day range - Specific days of the week The criteria can be combined within predicates (for example, incoming call from this number AND within business hours AND during work week).

Multiple predicates can be defined and a notification is sent when at least one of the predicates is met.

This service enables the recipient of an obscene, harassing, or threatening call to request that it be automatically traced by dialing a feature access code after the call.

You may also call AVAD's IP PBX to configure automatic call tracing and reporting.

This service enables the user to transfer a call to anywhere there is a telephone and phone number. With AVAD' IP PBX to transfer a call you only need to press the transfer button, dial the number you would like to transfer the caller to, and press send. No hassling with or having to remember feature codes.

AVAD's IP PBX also offers the ability to consult with and talk to the party before transferring the call.

This service enables a user to answer a call while already engaged in another call.

The CommPilot Call Manager enables a user to use a web-based tool for service invocation and call control.

Navigation - Useful links help the user with the CommPilot Call Manager including support (to send an e-mail to the applicable support service), help (to display a context-sensitive help web pages), and configure (to jump to the CommPilot Personal web portal).

User information – Presents the name, phone number, and extension of the user of the CommPilot Call Manager.

Service link area – Provides status and configuration for commonly used services.

Call control – Provides the user with call dispositions to make, control, and release calls by clicking them with the mouse.

Dial – Allows the user to initiate an outgoing call.

Call display – Presents the user with information on active calls and allows the user to select calls with the mouse.

Directories – Provides access to the user directories.

Preferences – Allows the user to configure the CommPilot Call Manager.

Outlook integration – User has access to Outlook contacts, journaling, and vCards.

Web pop-up – User can configure a web server to be queried with the CLID of the caller to return a web page with related information. The CommPilot Call Manager can be used in conjunction with any AVAD IP PBX controlled device while maintaining a consistent behavior regardless of device type.

CommPilot Express is a meta-service that consolidates call termination services into four profile-based call management templates. Each profile includes preferences for managing the relevant incoming call functions (for example, Call Forwarding [busy, no answer, always, selective], Voice Messaging, Simultaneous Ringing, Call Notify), which can be configured through a single easy-to-use web page.

The following profiles are defined:

Available - In the office – This profile is meant for users working from their desk where their device is located. In this context, users need calls to be delivered to their regular device and optionally to another number or URL in case they are temporarily away from their desks (for example, mobile phone). Furthermore, users also need their incoming calls to be redirected to voice mail when they are busy, or unable to answer the call. Alternatively, users can choose to have their calls redirected to a selected phone number or URL instead (for example, an auto attendant or administrative assistant).

Available - Out of office – This profile is meant for users working away from their desk for an extended period of time. In this case, users are interested in getting all of their calls sent to their temporary location. Optionally, these users may want to keep track of all incoming calls so they know if they missed some calls or simply want to keep a log of these calls so they can follow up on them when back in the office. For that purpose, this profile allows users to optionally specify an e-mail address where a notification of all calls should be sent.

Busy – This profile is meant for users who are temporarily unavailable to take calls, when they are in a meeting for instance. In this context, users are interested in screening their calls so only the most important ones come through. Hence, the busy profile allows the user to select up to three parties for which calls are allowed to come through. Other calls are sent directly to their voice mail. Furthermore, users may be interested in being notified of messages being left in their mailbox. So the “Busy” profile allows users to optionally specify an e-mail address where e-mail notifications should be sent.

Unavailable – This profile is meant to be used outside of business hours, or while users are on vacation or holidays. In this case, users are interested in sending all their calls directly to voice mail or to a specified phone number or URL (auto-attendant or administrative assistant), and provide callers with a distinctive greeting informing them of their unavailability, or regular business hours. Also, these users may be interested in having some critical calls come through anyway. Hence, the Unavailable profile allows users to send all calls directly to voice mail, and optionally allows them to specify a distinctive greeting and a list of up to three parties who should be allowed to alert the users at a specified phone number or URL.

The CommPilot Personal web portal provides users with a web interface that allows them to view, configure, activate, and deactivate their services.

The CommPilot Personal web portal also provides the users with:

List of user services they are subscribed to.

List of group services they are subscribed to.

Context-sensitive help for every service.

Feature access codes that are associated with subscribed to services.

The CommPilot Personal web portal is authenticated for each user with a user ID and a password, and provides a secure connection.

This service enables a user to put a caller on hold and then make a consultation call to another party.

Directed Call Pickup with Barge-in (DPUBI) allows users to dial a feature access code (FAC) followed by an extension to pickup (answer) a call directed to another user in the same customer group, or barge-in on the call if the call was already answered.

When a barge-in occurs, a three-way call is established between the parties with the DPUBI user as the controller.

This service allows a user to set their status as unavailable.

This service enables users to dial extensions to call other members of their business group regardless of location.

You can keep your existing extension scheme or create an entirely new one.

This service enables users to redial the last number they called by clicking the Redial button or by dialing a feature access code (for example, *66).

This service makes use of Microsoft Outlook to provide the user with:

Contacts – Access to the user’s contact database for directories and dialing.

Journaling – The user can have incoming and/or outgoing calls logged into the Outlook journal with their start time, answer time, and stop time.

vCard – Users can bring up the vCard of other parties involved in calls (when available) and create new vCards for parties who do not have one already. The integration with Outlook is done automatically and is transparent to the user. It does not require any configuration changes to Outlook. The Outlook Integration service is supported for Outlook 2000 and later versions.

The Priority Alert service allows a user to have some incoming calls alert them distinctively when meeting pre-specified criteria. The service applies to power ringing and alerting tones. In both cases, incoming calls meeting the criteria result in a distinct ringing cadence and alerting tone pattern, respectively. The distinctive alerting pattern is the same for ringing and tones.

Apart from the distinctive alerting pattern, this service does not change the way incoming calls are processed.

Remote Office is especially useful for telecommuters and mobile workers, as it enables them to use all of their features while working remotely (for example, extension dialing, transfers, conference calls, Outlook Integration, directories, and so on). In addition, since calls are still originated from AVAD Technologies, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private.

To use the service, users simply enter the phone number of their current location and activate the service. From that point on, their usual AVAD Technologies location is temporarily overridden by the newly configured location. When the service is active, all incoming calls to users are redirected to their Remote Office location and are subjected to the user’s terminating services.

Similarly, a user can originate calls from their Remote Office location through the CommPilot Call Manager click to dial capability. This ensures that calls are processed by AVAD Technologies as normal originating calls, and are subjected to the users’ originating services.

This service allows a user to manage active calls as usual through the CommPilot Call Manager, thus providing the user with their AVAD Technologies profile and services from any addressable phone on the network or the PSTN. When the service is active, a reminder is provided on the user’s CommPilot Call Manager, indicating that incoming calls are redirected to an alternate destination.

Selective Call Acceptance allows a user to only accept calls that meet user-configurable criteria. Other calls are provided busy processing (for example, voice mail) or specific condition set by the user.

The possible criteria include:

A list of up to 12 phone numbers or digit patterns (for example, 5?4*)

A time of day range - Specific days of the week The criteria can be combined within predicates (for example, incoming call from this number and within business hours and during work week).

Multiple predicates can be defined and any call meeting any predicate is allowed to terminate to the user.

All other calls are rejected, and provided a busy condition or specific condition set by the user.